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REFUND POLICY

Effective Date: 17/3/2026

This Refund Policy applies to all purchases made on UmariAyim.com.

1. Nature of Products

All products sold are digital eBooks.

Due to the nature of digital content, all sales are generally final and non-refundable once access has been granted.

2. Non-Refundable Situations

Refunds will NOT be issued for:

  • Change of mind after purchase

  • Accidental purchases

  • Failure to read product descriptions

  • Incompatibility with your device

3. Eligible Refund Cases

Refunds may only be granted under the following conditions:

  • Duplicate or multiple charges for the same product

  • Payment was successful but product was not delivered

  • Corrupted or inaccessible file that cannot be resolved

4. Technical Support

If you experience issues:

  • Contact us immediately

  • We will ensure you receive your purchased eBook or a working version

5. Refund Process

Approved refunds will be:

  • Processed via the original payment method (e.g., Paystack)

  • Completed within 5–10 business days, depending on your bank

6. Chargebacks

Initiating a chargeback without contacting us first may result in:

  • Suspension of your account

  • Restriction from future purchases

7. Contact for Refund Requests

Email: contact@umariayim.com, umari.ayim@gmail.com

Include:

  • Full name

  • Transaction reference

  • Description of the issue